Terms and Conditions
Our Store Policies
Welcome to Pixie Dust Pins. These terms and conditions outline the rules and regulations for the use of our website. By accessing this website and purchasing our magical pins, we assume you accept these terms in full. Do not continue to use Pixie Dust Pins if you do not agree to all of the terms and conditions stated on this page. Last updated: 21 May 2026. We are a UK-based business and all transactions are conducted in GBP (£). Your satisfaction is our priority as you build your dream collection.
Shopping with Pixie Dust Pins
Introduction & Eligibility: These terms apply to all visitors and customers. By using our site, you confirm you are at least 18 years old or have parental consent.
Products & Pricing: We strive for accuracy in our pin descriptions and photos. Prices are listed in GBP. We reserve the right to adjust pricing or discontinue items at any time without notice.
Orders & Contract: When you place an order, it represents commitment to buy. A binding contract is formed once payment for your selected product/products is made.
Shipping & Duties: We ship within the UK and internationally. For international orders, you are responsible for any customs duties or import taxes incurred.
Returns & Refunds: Under UK Consumer Contracts Regulations, you have 14 days to return items for a refund, provided they are in original condition. Return shipping is the buyer's responsibility unless the item is deemed faulty by the seller.
Pre-Orders: Pre-ordered items are charged at checkout and shipped as soon as they become available. Please note that release dates are estimates.
Cancellations: Orders can be cancelled prior to dispatch. Once shipped, the return process must be followed.
Intellectual Property & Conduct
Disney IP Clarification: Pixie Dust Pins is an independent retailer. We are not affiliated with, endorsed by, or sponsored by The Walt Disney Company. Our items are licenced by Disney and sold on a resale basis. If a pin is fan made (not licenced by Disney), this will be clearly described in the title and description of the item. All trademarks remain the property of their respective owners.
Community Conduct: We encourage reviews but reserve the right to remove content that is offensive or infringing. Users are responsible for maintaining the security of their accounts.
Limitation of Liability: We are not liable for delays caused by events outside our control (Force Majeure). Our total liability to you shall not exceed the price of the products purchased.
Governing Law: These terms are governed by the laws of England and Wales.
Contact Us: For any questions regarding these terms, please contact our support team via our email address.
Shipping & Returns
Important information regarding the delivery of your magical pins and our return policy for UK and international collectors. Last updated: 21 May 2026.
Shipping Locations & Methods
Pixie Dust Pins is based in the United Kingdom. We currently ship to all UK addresses and select international regions including the EU. All shipping is calculated in GBP (£).
- UK Domestic: Royal Mail Tracked 24/48.
- International: Royal Mail International Tracked.
Processing & Estimated Delivery
We strive to get magic to your doorstep as fast as possible. Processing times apply to in-stock items before they are handed to our couriers.
- Processing Time: 1-3 business days.
- UK Estimated Delivery: 2-5 business days after dispatch.
- International Estimated Delivery: 7-21 business days after dispatch.
Customs, Duties & Delays
International customers are responsible for any customs duties, taxes, or import fees charged by their local government. Pixie Dust Pins is not liable for these costs or for delays caused by customs clearance. For lost or significantly delayed parcels, please contact Royal Mail using your tracking number first. If the issue remains unresolved after 14 days (UK) or 30 days (Intl), please email us.
Returns & Eligibility
Under UK Consumer Contracts Regulations, you have 14 days from receipt to change your mind and request a return. After requesting, you have a further 14 days to return the item to us. To be eligible, items must be in their original, unused condition with all backing cards and packaging intact. Non-Returnable Items include:
- Pins that have been worn or removed from original backing cards.
- Mystery Bags and Pin Trading Mystery Bundles once opened.
- Digital gift cards.
How to Start a Return
To start a return, email hello@pixiedustpins.com with your order number. Once approved, you are responsible for the return shipping costs. We recommend using a tracked service. Upon receipt and inspection, we will refund the original purchase price including standard shipping - we will not reimburse for return shipping costs. Exchanges are handled by returning the original item for a refund and placing a new order. A new order for an exchange cannot be placed until the original item has been confirmed as received in good order.
Pre-Orders & Damaged Items
Faulty or Damaged Items: If your magic arrives damaged, please contact us within 24 hours of delivery with photos of the item and packaging in order for us to issue a replacement or full refund. Pre-Orders: If your order contains a pre-order item, the entire shipment will be held until all items are in stock. Pre-orders are charged immediately. Estimated shipping dates provided on product pages are subject to change based on production timelines. Please refer to our full Terms & Conditions for more detailed legal information.